TECHNICAL SUPPORT

Kamatoz.Computing provides Technical Support for its products on two plans:

Priority Technical Support
Your support request is generally processed within 2 hours* from the moment of placing a request. Maximum amount of time for tech support response is 24 hours*. This services is included with any of our products upon purchase. Please specify your UserID\OrderID (given to you after completion of your payment processing) when applying for priority technical support.


Standard Technical Support
Your support request is generally processed within 24 hours* from the moment of placing a request. Maximum amount of time for tech support response is 72 hours*. This services is intended for our freeware titles users and for people using un-registered evaluation copies of commercial software.


Our technical support team is made of software support professionals ready to answer any of your questions. Support officers work in tight contact with developers and run databases of standard support requests to answer you as soon as possible. We publish various F.A.Q.s on this web site if there is a need.

Currently we provide technical support to our customers via e-mail only. Please contact support@kamatoz.com with your support request.

We do not provide telephone technical support as it would raise our prices dramatically making our software less affordable to you.

* times are based on average stats; no guarantee regarding technical support service response time is expressed or implied; technical support service is generally available 24 hours a day on weekdays; technical support service is unavailable on weekends and general US, European and Russian holidays.